Privacy Policy

Last updated: 2 July 2026

Home & Found ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or subscribe to our emails.

Who we are

Home & Found Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us at:

Email: hello@homeandfound.com

Postal address:
Holbrooke House
34–38 Hill Rise
Richmond
TW10 7QA

Information we collect

Depending on how you use our website, we may collect the following personal information:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Order history

• Payment information (processed securely by our payment providers; we do not store your full payment card details)

• Communications you send to us

• Technical information such as your IP address, browser type, device information and pages visited on our website

How we use your information

We use your personal information to:

• Process and fulfil your orders

• Deliver products to you

• Respond to enquiries and provide customer support

• Send order confirmations and delivery updates

• Send marketing emails where you have chosen to receive them

• Improve our website and customer experience

• Detect and prevent fraud

• Comply with legal and regulatory obligations

Legal basis for processing

Under UK data protection law, we process your personal information on the following legal bases:

• Performance of a contract – to process and deliver your orders

• Legitimate interests – to improve our services, prevent fraud and respond to customer enquiries

• Consent – where you subscribe to our marketing emails

• Legal obligation – where we must retain information for tax, accounting or other legal requirements

Sharing your information

We only share your information where necessary to operate our business.

This may include:

• Our ecommerce platform

• Payment providers

• Delivery and courier companies

• Trusted service providers who help us operate our website and send marketing communications

• Professional advisers where required

• Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

Marketing

If you choose to subscribe to our newsletter, we may send you updates about new products, offers and news.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Cookies

Our website uses cookies to help it function properly and improve your browsing experience.

Cookies may be used to:

• Keep items in your shopping basket

• Remember your preferences

• Maintain website security

• Improve website performance

Where required by law, we will ask for your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings, although doing so may affect how parts of our website function.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

Order records are retained as part of our permanent business records to help us provide customer support, maintain accurate transaction histories and meet our legal, tax and accounting obligations.

Customer enquiries may be retained for up to three years after they have been resolved.

Marketing preferences are retained until you unsubscribe or withdraw your consent, after which we will stop sending you marketing communications.

Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although we take security seriously, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where applicable

• Restrict or object to certain processing

• Withdraw your consent for marketing at any time

• Request a copy of your personal information in a portable format where applicable

To exercise any of these rights, please email hello@homeandfound.com.

Children's privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.

The latest version will always be published on this page.

Contact us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Home & Found Ltd

Email: hello@homeandfound.com

Postal address:
Holbrooke House
34–38 Hill Rise
Richmond
TW10 7QA

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO).